Returns & Refunds

 

At Nature Hearts, we are dedicated to ensuring complete satisfaction with your purchase. We understand that sometimes things don’t work out as planned, and we want to make the return and refund process as smooth as possible. Please review our detailed policy below:

 

Our Commitment to Your Satisfaction:

• We want you to cherish your Nature Hearts keepsake. If you are unsatisfied with your purchase, we’re here to help.

 

Eligibility for Returns:

• You have the right to return your purchase within 14 days of delivery.
• To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging.

 

Condition of Returned Items:

• Items must be returned in their original, unopened, and undamaged packaging.
• We cannot accept returns on items showing signs of wear, use, or damage not present upon delivery.
• Please ensure the return package includes all original components, including the personalized card (if applicable).

 

Return Process – Step by Step:

• Contact Us: Initiate your return by contacting our customer support team.
• Please provide your order number, the reason for your return, and any relevant photos (if applicable).

 

1. Return Authorization:

• Our customer support team will review your request and provide you with a Return Authorization (RA) number and our return shipping address.
• Packaging and Shipping: Carefully package the item in its original packaging to prevent damage during transit.
• Write the RA number on the outside of the package.
• Ship the item back to the return address provided.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for lost or damaged return shipments.
• Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
• We will process your refund within 5-7 business days if approved.

 

Non-Returnable Items:

• Personalized Items: Due to their custom nature, personalized items (such as those with engraved messages or custom cards) are non-returnable.
• Final Sale Items: Items marked as “Final Sale” are non-returnable.
• Items damaged through customer misuse.

 

Refund Method:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow for processing time by your bank or credit card company.

 

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• If you received a defective or incorrect item, please contact us immediately, and we will provide a prepaid return shipping label.

 

Exchanges:

• We do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.

 

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us immediately with photos of the damaged or incorrect item.
• We will promptly resolve the issue by providing a replacement or refund, including applicable return shipping costs.

 

Our Commitment:

• We strive to make your shopping experience with Nature Hearts enjoyable and worry-free. If you have any questions or concerns about our returns and refund policy, please do not hesitate to contact us.